Shipping And Returns

Excludes final sale items and gift cards. 

DOMESTIC

We provide free standard USPS shipping on orders over $100.00 to the lower 48 states.  In-stock orders are shipped within three business days of payment receipt with an expected delivery within 5-7 business days of shipment.  Tracking numbers are provided by email at the time of shipment.

INTERNATIONAL

We offer $10 to Canada and $20 to Europe and Asia (Some Exclusions apply). You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.We cannot be liable for lost or undelivered packages. We try hard to minimize these situations by using tracking numbers on all of our shipments.

Any shipping costs back to Shockoe Atelier for repairs, alterations (including hemming), returns or exchanges are the responsibility of the customer.  We cannot be liable for lost or undelivered packages. We try hard to minimize these situations by using tracking numbers on all of our shipments.

 

Returns and Exchanges

Returns:

It’s important to us that you love your purchase.  If for any reason that’s not the case, you can return any item (not marked as final sale) within 15 days of purchase for a full refund.  Any returned items must be in unworn, unwashed, original condition with receipt and tags attached.  After 15 days from the date of purchase, we cannot accept any items for return.

Email us at orders@shockoeatelier.com for return requests.  We suggest you use a method of shipment that is trackable and insured when you send your return.  We are not liable for any lost or undelivered packages.  

Returns will be processed within three business days from the date we receive your return, and refunds are issued in the form and amount originally tendered.

Due to the personalized nature of any alterations (including hemming), made-to-measure, bespoke items, or pre-orders we cannot offer refunds or exchanges on these purchases.  We recommend that you try on your purchased items before having them hemmed, either by us or by a local provider of hemming services.

Gift cards and final sale items are not eligible for refund or exchange.

All purchases made using code FLASH30 are final. No exceptions.

Exchanges:

You can exchange any item (not marked as final sale) within 15 days of purchase.  All items must be in unworn, unwashed, original condition with receipt and tags attached to be exchanged. 

Email us at orders@shockoeatelier.com for exchange requests.  We suggest you use a method of shipment that is trackable and insured when you send your return.  We are not liable for any lost or undelivered packages.  

Exchanges will be processed within three business days from the date we receive your items for exchange. 

Due to the personalized nature of any alterations (including hemming), made-to-measure, bespoke items, or pre-orders we cannot offer refunds or exchanges on these purchases.  We recommend that you try on your purchased items before having them hemmed, either by us or by a local provider of hemming services.

Gift cards and final sale items are not eligible for refund or exchange.