FAQ'S

Tell me more about free hemming.

We are pleased to offer free hemming for any Shockoe Atelier jeans.  We hem our jeans using single-needle chain-stitching so that over time, they will develop the roping effect they should.  It’s important to note that we cannot provide refunds or exchanges on hemmed items, so we encourage you to be sure of fit before requesting hemming for your item.  

Note that we offer hemming only on our raw denim items.  

You are responsible for the cost of shipping your item to us for hemming.  We suggest you use a shipping service that is trackable and insured, as we are not liable for any lost or undeliverable shipments.  The cost of shipping your hemmed item back to you is on us.  

Email us at orders@shockoedenim.com for a hemming request form, and enclose a copy of the completed form with your shipment.

Does Shockoe Denim really offer free repairs for the life of my jeans?

Yes!  We offer free repairs on any pair of Shockoe Atelier jeans for the life of the garment.  Once we receive your jeans, we will likely get in touch with you to make sure we are repairing the garment to your specifications.  

You are responsible for the cost of shipping your item to us for repair.  We suggest you use a shipping service that is trackable and insured, as we are not liable for any lost or undeliverable shipments.  The cost of shipping your repaired item back to you is on us.  

Email us at repairs@shockoedenim.com for a repair request form, and enclose a copy of the completed form with your shipment.

Will my jeans bleed?

If your jeans are raw, yes they will bleed.  You can minimize this by soaking your jeans.  Here’s how:  Fill a bathtub with enough cold water to cover your jeans, and submerge your jeans in the water.  Your jeans may try to float, so to keep them submerged, weigh them down with shampoo bottles or something similar.  Keep them submerged for about an hour, then hang dry.  This will remove some of the excess indigo dye and help “set” the jeans.  

Why are my jeans so stiff?

If you’re wearing your raw denim jeans for the first time, they will probably feel snug and quite stiff.  Rest assured, as you wear the jeans the denim will give and begin to soften.  After even the first wear, they will begin to feel much more comfortable.  The more active you are in your jeans and the more you wear them, the faster they will break in, fade, and mold to your body.  

What’s the best way to wash my jeans?

If your jeans are raw, we recommend wearing them for at least six months before your first wash.  Once you’re ready to wash your jeans, we recommend hand washing.  Here’s how:  Fill a bathtub with cold to lukewarm water.  Add a small amount of gentle detergent (we recommend Woolite Black).  Turn your jeans inside-out and submerge them in the water.  Agitate the jeans lightly, and let them sit under the water for about an hour.  Rinse the jeans with cold water to remove any soap.  Hang dry.  

Machine washing is also fine.  Just make sure to turn them inside-out, and use cold water on the gentle cycle.  Hang to dry.  

Note that washing your raw denim jeans will cause them to shrink, but they should give again with wear.  

Where do I go for more information?

You can always reach out to us with any questions.  We’d love to hear from you!  See our Contacts page for all the relevant coordinates.  For more information about raw denim and its care, be sure to check out all of the great resources at RAWR Denim, where you’ll find a wealth of great pieces for raw denim newbies and veterans alike. 

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