Privacy
PLEASE NOTE that our privacy policy has changed, effective April 16, 2013.
Canvas ASL LLC. DBA Shockoe Atelier (collectively, "Shockoe Atelier") collect customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting any of our websites, or providing your information to us, you are accepting the practices described in this privacy policy.
information we collect about you
your California rights
how we use this information
customized advertising (behavioral marketing)
marketing email communications
changing address or catalog preferences
your online account
links to other sites
how we work with third party service providers
cookies and web beacons
privacy of young children
security
accessing our websites from outside the U.S.
privacy policy updates
information we collect about you
Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, join our social networking sites, or apply for a Shockoe Denim credit card. We may also collect information from you in our stores or through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you also have the option of providing your product preferences and demographic information. If you use our "email this style to a friend" functionality found on all product pages, or if you choose to send an email from our site to a friend, we will also collect your friend's name and email address. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing databases.
your California rights
Shockoe Denim collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, customers of Shockoe Denim who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
Shockoe Denim Customer Relations
1623 W. Broad Street
Richmond, VA 23220
Alternatively, you may send us an email at info@shockoedenim.com with the words "California Privacy Rights" in the subject line.
how we use this information
When you supply your postal address, either when requesting a catalog or placing an order, you may receive catalogs by mail from us. We also occasionally make our postal list available for limited use by unaffiliated third parties.
When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.
We also maintain a record of your purchases made on any of our websites and combine this with information you have provided in our retail stores or over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we will use the information you convey to respond to your requests and serve you better.
When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails, postal mail from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.
We may also share your information, including, without limitation, your email address (but not your credit card information) with unaffiliated third parties that would enable them to contact you about products or services you may be interested in.
In the unlikely event of a sale of some or all of our business, Shockoe Denim may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.
You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.
customized advertising (behavioral marketing)
Advertisements displayed to you on our websites and elsewhere on the Web may be customized to your interests and preferences, based on information learned about you as you use our websites and the Web in general. If you do not want to participate in this, please visit http://www.networkadvertising.org/managing/opt_out.asp to opt-out.
marketing email communications
At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, or apply for a Shockoe Denim credit card, you may automatically be added to our email list and receive marketing or promotional information from us.
If you do not wish to receive Shockoe Denim marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all Shockoe Denim marketing emails, or you may email customer service at info@shockoedenim.com with the following:
The phrase "no Shockoe Denim email" in the subject line
Your name and email address
From time to time, we may share your information, including, without limitation, email addresses (but not your credit card information), with unaffiliated third parties whose products or services may be of interest to you and who have their own privacy policy in place. If you do not wish to receive marketing emails from these third parties, you may opt-out by emailing customer service at info@shockoedenim.com with the following:
The phrase "do not share email" in the subject line
Your name and email address
You can also contact us via postal mail regarding any of the above by writing to:
Shockoe Denim Customer Relations
13a South 15th Street
Richmond, VA
Please be aware that it can take up to 10 business days to remove you from our marketing email lists. And although we will no longer share your contact information with unaffiliated third parties for their marketing purposes, if they already have your information you will have to opt-out of their marketing communications by contacting them directly. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.
changing address or catalog preferences
If you do not want to receive Shockoe Denim catalogs, please send an email to info@shockoedenim.com with the following:
The phrase "no Shockoe Denim catalog" in the subject line
Your name and your complete mailing address as it appears on your catalog
You will receive an email confirmation that your request has been received and processed. Although we strive to update our mailing list as frequently as possible, you might receive another catalog before we are able to remove you.
If you do not want promotional offers or catalogs mailed to you from third parties, please send an email to info@shockoedenim.com with the following:
The phrase "do not share catalog" in the subject line
Your name and your complete mailing address as it appears on your catalog
If you want to change your postal or email address, please send an email to info@shockoedenim.com with the following:
The phrase "address change" in the subject line
Your name, complete old postal or email address and the new address that you would like to change it to
You will receive an email confirmation that your request has been received and processed.
You can also contact us via postal mail regarding any of the above by writing to:
Shockoe Denim Customer Relations
13a South 15th Street
Richmond, VA
your online account
When setting up an online account at any of our websites, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, including your address book, is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "my account" page.
If you forget your password, a new password will be assigned to you and will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.
Your address book, located in the "my account" page of each website, is your personal storage space. We do not use the information in your address book to send email promotions or catalogs by mail.
links to other sites
To enhance your shopping experience, our websites may include links to other sites outside our family of brands. Those websites will have their own privacy policies that you may wish to review. Shockoe Denim has no responsibility for these linked websites, outside of our family of brands.
how we work with third party service providers
Shockoe Denim works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When Shockoe Denim allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.
We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.
cookies and web beacons
Cookies are small data files that are automatically stored on your computer when you visit our websites. Cookies are used to track the pages of the websites you’ve visited and do not retain any personally identifiable information such as your name, address or any financial information. We may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. By using our websites, you consent to our placement of cookies on your computer.
You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies.
Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our websites.
Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.
privacy of young children
Shockoe Denim is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.
security
The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Shockoe Denim.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
The "http" in the web address will be replaced by "https"
Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page. Click here for more detailed instructions.
While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.
accessing our web sites from outside the U.S.
If you are visiting shockoedenim.com from a location outside of the United States, you will be connected through and to servers located within the United States. All online orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained on web servers and our internal systems located within the United States. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy and pursuant to U.S. law.
privacy policy updates
We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If we make a material change to our privacy policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding our privacy policy, please contact us:
By email: info@shockoedenim.com
By phone: 804 269 0851
By mail: Shockoe Denim Customer Relations
1623 W. Broad Street
Richmond, VA 23220
Effective April 16, 2013.